Help Desk

Location: Seattle
Posted on: November 9, 2024

Job Description:

Seeking a Help Desk Associate for a leading company in Downtown Seattle!
 
Objective:
Possess basic understanding of IT systems in order to identify, analyze and resolve a variety of technical issues to provide first level support services for all lines of business. Possess a polite phone demeanor and ability to give clear direction to non-technical clients. Research, track, log and update trouble tickets. Generate reports and assist IT staff on other issues / duties as needed.
 
Key Accountabilities
• First level technical support for business areas. Troubleshoot end-user incidents and requests made via telephone, email or queued ticket. Update, resolve or escalate trouble tickets as necessary and follow-up with clients to ensure timely and accurate resolution. 70%
• Data entry tasks including but not limited to updating active directory with current and accurate information, updating /removing  users in proper databases, converting paper filing to electronic and fulfilling audit requests. 30%
Education:
• High School Diploma or equivalent
• College courses helpful but not required
 
Experience:
• 1 year computer related work
 
Skills & Knowledge:
• Basic Knowledge of Desktop Technologies
• Basic understanding of Networking
• Ability to use proper phone etiquette in stressful situations
• Ability to work in a team environment
• Ability to meet deadlines
• Ability to work flexible hours
• Strong Clerical Skills and attention to detail
 
 

Keywords: , Shoreline , Help Desk, IT / Software / Systems , Seattle, Washington