SERVICE MANAGER

Company: Vermeer Mountain West
Location: Tacoma
Posted on: November 19, 2024

Job Description:

Vermeer Mountain West operates across 9 states with 13 locations, supporting Vermeer products with world-class facilities and employees. We offer comprehensive training and advancement programs across our service departments, beginning on day one.
Our people come first! With a competitive benefits package, including 100% employer-paid health insurance, we invest in our team members as they make the impossible possible for our customers every day. We are seeking a highly motivated Service Manager for our Tacoma, WA location.
Overview:The Service Manager is responsible for the full lifecycle of service, warranty, and telematics. Our ideal candidate is an experienced leader with technical aptitude, strong organizational skills, and the ability to train and supervise personnel. This role requires a mentor, teacher, and motivator who can inspire their service team. If this sounds exciting to you, apply today!
Principal Responsibilities:
Service Department Oversight:

• Manage service work orders in a digital dispatch system with segmented repair tasks and corresponding job codes. Adjust segments as needed throughout the repair cycle.
• Oversee Service Admin's scheduling and dispatching of service work based on priority, maintaining an organized flow of work.
• Ensure technician productivity and efficiency, minimize unrecovered time and rework, and monitor performance against repair estimates and quality standards.
• Collaborate with the Sales team and Supervisors on equipment requests, transfers, trade-in inspections, prompt repairs, and transport coordination between branches.
• Lead the adoption of best practices and manage their implementation throughout the service department, including job codes, technology-driven support, and streamlined communication.
• Facilitate effective communication among customers, technicians, parts, and sales teams.
• Coordinate short- and long-term service parts needs to ensure seamless and timely delivery.
  Technical Support:
  • Balance the level of technical support provided based on customer needs, ensuring safety and liability remain priorities.
  • Recognize and promote recommended maintenance and upsell opportunities.
  • Collaborate with Service Admins on machine diagnostics and repair needs; assist with review and approval of estimates and quotes.
  • Serve as an initial point of contact for resolving customer disputes.
    Training:
    • Oversee the onboarding process for new service team members and support other personnel as needed.
    • Manage and track training time requirements, ensuring completion and compliance.
    • Act as the primary motivator and leader within the shop, promoting a Be Humble, Stay Hungry, Always Hustle mentality.
      General Qualifications:
      • High level of computer proficiency.
      • Strong team player with a willingness to assist others.
      • Excellent customer service skills, with the ability to de-escalate situations, handle complaints, accept constructive feedback, and turn challenges into positive experiences.
      • Strong people management skills for internal teams, external customers, and suppliers.
      • 3-5 years of experience as a service manager/supervisor or equivalent.
        Vermeer Mountain West, Inc. is an Equal Opportunity Employer: Disability/VeteransAll qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

Keywords: Vermeer Mountain West, Shoreline , SERVICE MANAGER, Executive , Tacoma, Washington