Solutions Engineer Team Lead
Company: VirtualVocations
Location: Seattle
Posted on: November 19, 2024
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Job Description:
A company is looking for a Solutions Engineer - Team Lead to
support its endpoint management products and lead a team of
Solutions Engineers.
Key Responsibilities
Manage team operations, including standup meetings, workload
prioritization, and project design for support efficiency
Assist customers with advanced technical issues and facilitate
communication between teams
Create and maintain documentation, including guides and knowledge
base articles, while fielding bug reports and feature requests
Required Qualifications
Experience in a technical support or system administration role
Strong background in IT asset management and lifecycle
Familiarity with endpoint management tools and cloud-based
solutions
Ability to mentor and train new team members
Experience with support ticketing systems, such as Zendesk
Keywords: VirtualVocations, Shoreline , Solutions Engineer Team Lead, Engineering , Seattle, Washington
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