Director of Outpatient Behavioral Health
Company: Downtown Emergency Service Center
Location: Seattle
Posted on: October 23, 2024
Job Description:
Description:Salary: $137,681.04 - $155,770.80 annuallyDays Off:
Saturday, SundayShift: Office DayInsurance Benefits: Dental, Life,
Long-term Disability, MedicalOther Benefits: Employee Assistance
Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy,
Paid Time Off (34 days per year), Retirement Plan
Applicants must submit a cover letter describing their interest in
and motivation for this role at DESC
About DESC:DESC (Downtown Emergency Service Center) is a nonprofit
organization working to help people with the complex needs of
homelessness, substance use disorders, and serious mental illness
achieve their highest potential for health and well-being through
comprehensive services, treatment, and housing. Our vision is a
community where no person is abandoned, ignored, or experiencing
homelessness.
As the region's leading provider of services to multiply disabled
adults who have experienced chronic homelessness, DESC serves
almost 2,000 people each day. Our integrated service model is
designed to help people secure and maintain appropriate, safe and
affordable housing. DESC is recognized nationally and regionally as
an innovator in developing solutions to homelessness.
About the Job:The Outpatient Behavioral Health Director is a
leadership position in DESC's Clinical department, reporting to the
Senior Director of Clinical Programs and collaborating with the
Director of Mobile Response on overall department leadership. The
Outpatient Behavioral Health division includes about 200 staff
across multiple programs serving about 1,900 people at a given
time. All programs serve people living with serious and complicated
behavioral health conditions while also currently or previously
experiencing homelessness. Outpatient mental health and substance
use disorder treatment services are funded through Medicaid and
other state and local resources as part of the King County
Integrated Care Network. Specialty programs include outreach and
engagement to people with substance use disorder, intensive support
for people with histories in the criminal legal and psychiatric
hospital systems, supported employment, a daytime drop-in center,
and a short-term residential program.
Clinicians include licensed mental health professionals, certified
peer providers, substance use disorder professionals, and other
staff such as mental health care providers. Psychiatric medical
services are provided by DESC nurses, nurse practitioners, and
psychiatrists from DESC's Medical department. Most clinicians have
offices in one of DESC's two main behavioral health clinic sites,
while many work significant hours at other locations such as DESC
supportive housing and emergency shelter sites.
Scope of work includes culture setting at all program sites,
promoting integration between clinical, medical, and
housing/shelter programs related to behavioral health care provided
at these sites, implementing DEI practices throughout operations of
the department, leading or assisting in the implementation of new
programs or projects, facilitating hiring and onboarding plans,
participating in department or agency wide initiatives, and
promoting adherence to quality standards across the department. JOB
DUTIES & RESPONSIBILITIES:
- Provide oversight of DESC's outpatient behavioral health
activities and all assigned programs.
- Supervise Senior Managers in the division as well as relevant
clinic managers and division support staff.
- Collaborate with other DESC departments to operate the clinic
sites; collaborate with Harborview Medical Center on joint
operational issues at clinic sites; provide oversight of clinic
safety/security and equity strategies implemented throughout
operations.
- In conjunction with the Sr. Director of Clinical Programs,
develop implementation strategies and execute launch of agency
initiatives in the Clinical department.
- Collaboratively coach and advise Senior Clinical Program
Manager team and coordinators, focusing on the day-to-day
operations of each program and escalating issues to Sr. Director
for awareness and action.
- Assist in overseeing operating procedures and duties for
clinical programs in concert with relevant staff in the Medical,
Housing, Quality and Information Management, Facilities, HR,
Organizational Equity and Inclusion, and Finance to ensure all
programs are being implemented and maintained at the highest level
of performance.
- Closely collaborate with Quality and Information Management,
Medical, and other departments to advance agency wide healthcare
integration priorities across the clinical programs.
- In conjunction with DESC equity leaders, incorporate a thorough
equity framework for all aspects of work across the Clinical
departments.
- In conjunction with DESC's Training department and clinical
coordinators, develop, improve, and implement training across the
clinical department and when appropriate across agency.
- Support and assist supervisors, project, and program managers
to troubleshoot and solve issues related to IS or
facilities/maintenance; manage work and clinic spaces; liaison with
fleet management.
- Maintain a working knowledge of contracts and compliance
issues, data reporting, understanding financial models and assist
in adjusting to be more financially sound.
- Maintain familiarity with relevant contracts and regulatory and
procedural requirements associated with project operations; work
with contract teams to maintain high performance standards.
- Write and refine procedures as needed in coordination with
relevant managers.
- Help facilitate meetings to ensure that all critical incidents
related to staff and client assaults are being reviewed and
receiving appropriate follow-up.
- Be aware of all clinical programs in the continuum of services
and be available to cover for Sr. Managers when away, or position
is vacant.
- Maintain collaborative relationships with other Directors, and
awareness of the work that is done in each of these departments.
Communicate changes in these departments, offer guidance on how and
when to access services to Sr. Managers.
- Remain aware of the connection between contract compliance,
reports, quality improvement and training and assist Sr. Managers
in strengthening their portfolios.
- Have working knowledge of state and local regulatory and
contract requirements, to assist Sr. Managers with audits and
quality improvement of programs.
- Help organize and facilitate department wide hiring events to
promote efficiency and consistency, in collaboration with HR
department recruiters and hiring and onboarding specialists.
- Facilitate forums and skill building sessions for mid-level
supervisors and managers to promote cross program consistency and
broad support for developing supervisors and project managers.
- Other duties as assigned.Requirements:MINIMUM QUALIFICATIONS:
- Eligible for a Licensed AAC credential or any other superseding
credential that meets RCW 71.05.020 requirements to act as a Mental
Health Professional whose scope of practice includes independently
conducting mental health assessments and making mental health
diagnoses.
- Master's degree in social work, psychology or other relevant
behavioral science.
- Five or more years' experience providing services to
chronically homeless adult population, mental illness, substance
abuse, and chronic health conditions.
- Five or more years' supervisory/management experience in social
service setting with staff providing direct services to
clients.
- Have proven experience in planning and managing clinical
programs.
- Have a strong understanding of DEI work and how it is
implemented throughout clinical work.
- Demonstrated ability to drive project related activities.
- Knowledge of relevant state and local regulatory
guidelines.
- Ability to manage and lead practice improvement
initiatives.
- Strong organization and time management skills and ability to
effectively manage multiple competing priorities.
- Excellent written and oral communication skills, including
ability to articulate complex concepts.
- Ability to communicate and work effectively with staff from
various backgrounds.
- Subscribe to the philosophy of cooperation and continuity
across programs and of consideration and respect for clients.
- Commitment to key principles of Housing First and harm
reduction.PREFERRED QUALIFICATIONS:
- Previous DESC supervisory experience.
- Program/Project Management experience.
- Previous experience leading, managing, coaching, and developing
direct reports.PHYSICAL DEMANDS:The physical demands described here
are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. While performing
the duties of this job, the employee will be required sit for long
periods of time, communicate with other persons by talking and
hearing, required to lift and carry items weighing up to 25 pounds
and to operate computer hardware systems. Specific vision abilities
required by the job include close vision, distance vision, color
vision, peripheral vision, depth perception, and the ability to
adjust focus.
EQUAL OPPORTUNITY EMPLOYER:DESC is committed to diversity in the
workplace, and promotes equal employment opportunities for all
staff members and applicants. The Agency will not discriminate
against any employee or applicant for employment on the basis of
race, creed, color, sex, gender, sexual orientation, age, national
origin, caste, marital status, or the presence of any sensory,
mental or physical disability in any employment practice, unless
based on a bona fide occupational qualification. Minorities and
veterans are encouraged to apply.
Compensation details: 137681.04-155770.8 Yearly Salary
PI1bd27921ca70-37248-35814403
Keywords: Downtown Emergency Service Center, Shoreline , Director of Outpatient Behavioral Health, Accounting, Auditing , Seattle, Washington
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